What are house seats?
House seats are full-priced, premium tickets that are not available for sale to the general public. These seats are in fixed locations determined by the box offices.
How far in advance can I place an order for house seats?
House seats are available to purchase on a rolling basis for performances up to 30-days in advance. Shows that are on sale now are listed at Broadway House Seat Program and will continue to be added as we confirm information with their respective box offices.
Can I put tickets on hold more than 30 days in advance?
Our In the Spotlight (ITS) members ($2,500 and above) have access to our VIP Hold List, which enables them to place their orders on hold up to 90 days (three months) in advance. We do limit the number of ITS holds we accept for each production in order to provide wider access to popular shows for all members.
What about last minute options to purchase house seats?
House seat purchases must be made at least four business days (96 hours) in advance of your preferred show date. Box Office Treasurers require that any of our remaining house seats be released back to the theater’s box office if not purchased four business days before the performance date.
How do I purchase Broadway house seats?
House seat orders can be placed Monday-Friday between 9:30 am and 4:30 pm ET. Please check our listing of available shows prior to contacting Laura Packer (ext. 170) or Gigi Gervais (ext. 182) at 212.221.7300 to complete your purchase.
I already pay an annual membership fee. Why is there an additional charge per ticket?
The producers of each show grant us access to sell four house seats per performance for fundraising purposes; however we do pay the box offices the full face value of every ticket we sell. The per-ticket charge is a tax-deductible donation which helps fund our programs and services.
What if I need to purchase tickets outside my membership level?
You are able to upgrade a membership during your membership year to the level that would grant the desired access. If you do not wish to upgrade your membership, any ticket sold outside of the membership level will cost double the face value of the ticket, half of which would then be tax-deductible.
What if I purchased house seat tickets and find that I cannot attend the performance? Can I get a refund or exchange my tickets for another day?
House seat orders are typically non-refundable and cannot be exchanged for another performance. However, some productions have recently adjusted their refund and exchange policies in the interest of the health and safety of their audience. Please contact a member of our house seat team before your scheduled performance to learn about what options are available for your specific show. Any requests must be made by 12 pm on the day of the performance for a weekday evening performance; by 4 pm ET on Tuesday for a Wednesday matinee; or by 12 pm ET on Friday for a Saturday or Sunday Performance.