Guest Operations Specialist (Contract to Hire) -NYC

The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise

Core Responsibilities: 

• Work with our team of Operations Managers to ensure our properties are fully-equipped and move-in ready for our guests.
• "Be Blueground's "boots on the ground" to help resolve issues impacting our guests such as handling guest concerns, requests, maintenance matters/repairs and technology issues (e.g., supervising handyman/locksmith/plumber, managing deliveries, handling bu
• Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
• Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
• Showcase your knack for custom-centricity by being the main point of contact between our guests and the Customer Experience team
• Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks (e.g., email, slack, G-suite) the rest of the time

Required Skills: 

• Problem solver, with ability to work in a fast-paced and "get the job done" culture
• Enthusiasm to own a part in driving operational excellence
• Detail-oriented
• Confident user of technology (email, slack, G suite)
• A positive, driven, upbeat and friendly personality